1. Escrow Refund Protection Guarantee
At Bisdel Digitalz, every buyer is protected by our platform payment escrow system. When you order from any merchant on our platform, your payment is safely held until you receive, inspect, and confirm your order.
2. Eligible Reasons for Returns & Refunds
You may request a return or full refund under any of the following conditions:
- Product Defect / Malfunction: The delivered device is damaged, defective, or not operating properly.
- Mismatched Item: The product received differs significantly in specification, brand, color, or condition from the listed description.
- Missing Accessories: Mandatory inclusions specified in the order listing were omitted.
- Non-Delivery: The order failed to arrive within the agreed delivery timeframe.
3. How to Initiate a Return
- Do NOT confirm order receipt if you suspect a problem with your item.
- Go to My Orders or contact customer support immediately via support@bisdeldigitalz.top or WhatsApp.
- Provide your Order Number, photos/video of the item, and a description of the issue.
- Our dispute team will place an escrow hold on the payment and review evidence with the seller.
4. Refund Processing & Timeline
Once a return is approved, refunds are processed back to your original payment method (Mobile Money wallet or bank card) via Paystack within 24 to 48 business hours.
5. Non-Returnable Items
- Digital software keys or downloadable files that have already been accessed or redeemed.
- Items modified, tampered with, or damaged through misuse after delivery confirmation.